Refund policy

We want you to be happy with what you pay for.

Plans

If you bought a plan by mistake or it isn't working for you, ask within 7 days of paying. We'll refund it in full as long as you haven't used more than a quarter of the credits it came with.

Credit top-ups

Unused top-ups can be refunded within 7 days. Credits that have already been used can't be refunded.

Payment problems

If you were charged but your plan or credits didn't appear, email us with your payment reference (it starts with furge_, or zellap_ for payments before October 2026) and we'll fix it or refund you.

How refunds are paid

Refunds go back to the card or account you paid with, through Paystack, usually within 5 to 10 working days.

Request a refund: hello@furge.ai